Please read the below carefully. Upon booking or payment of deposit, you accept all terms and conditions on behalf of your party. It is your responsibility to ensure that the details contained on your confirmation documents are correct and any errors or discrepancies are to be brought to our attention within 48 hours of receipt of your confirmation documents.
Check-in time is after 2pm via self check-in. Please note that our office is not always attended and we will correspond with you regarding your stay, via email. Please ensure that we have your correct email contact and that you read the information we send.
Check-out time is 10am.
Bookings and Quotes
Bookings can be made online via littlepalms.com.au or by calling (02) 6585 5295. Reservations are subject to availability and the pricing given at the time of booking. Quoted prices are subject to change and are an estimate only until such time as a booking is made and deposit monies received.
Any request for specific cabin numbers will be noted and provided wherever possible, however we reserve the right to change and/or move any reservation to another cabin of equal size and accommodation or greater, should the need arise without notice to you.
Booking Deposit & Payment
Low Season – A non-refundable deposit of 30% or 1 night stay (the greater of the two) is required to secure all bookings or if booked via a third party website full payment is required at the time of booking. Little Palm Cabins accepts Visa & Mastercard. We do not accept American Express or Diners Club Cards. The balance of the full tariff is required 30 days prior to arrival.
Peak & Premium Period bookings require a non-refundable deposit of 50% of the total tariff, at the time of booking and the remainder of the payment is required 30 days prior to arrival.
The credit card supplied at the time of booking will be processed for the remaining balance payment.
Flexible Cancellation Rate Deposit & Terms
The non-refundable deposit portion of the booking is still payable (ie 30% or 50% depending on whether in low or high season).
The cancellation period for the refundable portion of the booking is changed from 30 days to 48 hours prior to check-in.
The guest must notify Management in writing if they wish to utilise the 48 hour cancellation.
If the guest has complied with the above terms, the refundable portion of the booking will be refunded to the guest less $100.00 cancellation fee.
Low Season Group Bookings
Group bookings of 3 or more cabins require a non-refundable 50% deposit at the time of booking with the balance charged 60 days prior to arrival.
Peak/Premium Group Bookings
Group Bookings of 3 or more cabins are not available unless all 14 cabins are booked by the 1 group (“full park bookings”).
Full Park bookings require a non-refundable 50% deposit at the time of booking with the balance charged 60 days prior to arrival.
The central BBQ area is for the use of all guests and large gatherings are limited to full park bookings to ensure that all guests have equal access to the common areas.
Group bookings are subject to additional cleaning fees based on length of stay, which are at the discretion of management and advised at the time of booking.
Refunds or Credits will not be provided for any non-refundable portion of monies paid to Little Palm Cabins.
Date changes are not permitted within 30 days of the arrival date.
Group bookings are non-refundable and we strongly recommend that guests take out travel insurance, to cover unforeseen matters.
The credit card supplied at the time of booking will be processed for the remaining balance payment.
A valid credit card is required as security on all bookings and this card will be charged for any items that fall under “additional charges”
All rates quoted on our website are per room, per night and for the number of guests stated on the booking. Minimum length of stay restrictions may apply during specific periods. Additional Adults & Children are charged at $20.00 per guest per night during low season & $40.00 per guest per night during peak and premium seasons. Infants under the age of 2 stay free if they do not use the additional bedding.
Management reserves the right to charge guests for the following, but not limited to: damage to property and equipment, breakages, lost keys, missing items, late departure, extra cleaning and unpaid expenses. Any additional charges will be automatically deducted from the credit card provided at the time of booking or the card that is provided as security after attempting to contact the credit card holder at least once prior to any deduction.
Cost of Additional Charges
Items damaged or removed will be charged “at cost”.
Additional Cleaning Fees: $50.00 per hour
Unless prearranged with management- Late Checkout – $50.00 per hour
Traces of Smoking in room: $500.00 plus additional costs of cleaning soft furnishings may be added if deemed necessary by management.
Bookings can be cancelled or modified up to 30 days before your arrival, and your payment, less the non-refundable deposit portion of your payment, will be refunded to you.
If the booking is cancelled within the 30 day period, 100% of the tariff is payable. 100% of the tariff also applied to no-shows.
Modifications and Cancellations are not permitted to promotional specials and 100% cancellation fees apply.
1 modification per booking is allowed, provided it is done with 30 days notice.
In the health interests of staff and other guests, smoking is strictly prohibited on site. If you wish to smoke, you must do so outside of the property.
Car parking is limited to 1 car per cabin and the park does not provide for visitor parking. Not all guest carparks can accommodate large or oversized vehicles. Please take note of carparking sizes prior to booking to ensure that your vehicle can fit in the allocated car park. You may be required to park off site if your vehicle protrudes from the provided area.
Vehicle and Electrical Device Charging
Please note that charging of external electrical equipment (fridges, eski’s, etc) and vehicles is not permitted. Should you connect your vehicle or other external items for charging, a cost of $20.00 per day will be charged without further notice.
Any damage caused to the electrical circuits by the connection of external equipment or vehicles will be charged to you.
No refunds will be given for early departure
Number of Guests
At no time during your stay is the number of guests to exceed the number booked, unless prior approval has been given by management. If 2 guests are booked but wish to sleep in separate beds, additional linen charges of $30.00 are payable. The use of additional beds other than the number booked will incur an additional person tariff. Additional Adults & Children are charged at $20.00 per guest per night during low season & $40.00 per guest per night during peak and premium seasons. Infants under the age of 2 stay free if they do not use the additional bedding.
Unreturned keys will be charged to the credit card supplied . A charge of $30.00 will apply if a keys is lost.
Behaviour & Noise
Guests are required to be considerate of our neighbours and other guests and keep noise and nuisance to a minimum. Any anti-social behaviour will not be tolerated and may incur immediate eviction without refund. Noise in the common areas is to cease by 10pm and any excessive noise after 10pm may result in eviction. If a noise complaint is received, a first warning will be given but upon a second complaint, guests will be asked to leave without refund.
Guests are expected to share communal space and ensure any personal belongings are to be removed from the communal spaces, BBQ area and Kitchen in between use.
Breakages & Damage
Breakage and/or damage of furniture or furnishings must be reported to management immediately and management reserves the right to charge the guests credit card for any damage caused by a guest and/or a guests visitor. Furniture, fixtures and fittings are not to be altered or moved between cabins. Any moved items may be regarded as missing and additional charges may be incurred if all items are not in their original location.
Liability & Insurance
You acknowledge that we are not responsible for nor do we provide cover for your personal belongings and we take no responsibility for any loss or damage to any personal property left on the premises and you agree that you will make no claim against us for any damage or loss to your personal property irrespective of how or where the loss or damage occurred.
We strongly recommend you purchase comprehensive travel insurance and suggest you consider including items, but not limited to, loss of money or property, damage, medical expenses and reimbursement of monies paid if travel is cancelled.
Cancellation of third party Events
For clarity, Little Palm Cabins will not provide refunds outside of the cancellation policy, if an Event is cancelled by a third party and/or your plans or reasons for travel, change. Guests are responsible for the cost of their travel and should take out the necessary Insurance.
You agree that irrespective of the length of your stay, no tenancy is created, nor any rights under the Landlord/Tenant Laws apply to your stay.
You acknowledge that Little Palm Cabins will not be in breach or in any way liable to any party if it is prevented by complying with this agreement by reason of Act of God, act of Public enemy, Act of terrorism, war, earthquake, riot, explosion, third party event cancellations, compliance with any law or government restraint order, rule regulations, strike, lock out or other cause not reasonably within the control of Little Palm Cabins and you agree not to make any claim in relation to same.
The Law of New South Wales governs your use and occupation of the property during your reservation and you agree to submit to the exclusive jurisdiction of the Courts of New South Wales.
Breach and Agreement
You agree that should you or any of your guests breach the terms and conditions:
-you will pay the total loss and damage suffered by us, as a result of such breach;
-you hereby authorise us to debit your credit card or apply your deposit monies against any loss or damage or additional charges;
-you acknowledge that we may evict you and/or your guests without notice.
Payment of Deposit or Full Payment constitutes acceptance of these terms and conditions and the terms and conditions are subject to change without notice.
COVID-19 CANCELLATION INFORMATION
For all bookings made on third party websites (eg Booking.com, AirBnB etc) please refer to their website for details and updates on the Cancellation Policy that relates to your booking.
All direct bookings fall under our standard CANCELLATION POLICY which is contained in our Standard Terms and Conditions. The COVID-19 pandemic is categorised as a FORCE MAJEURE (FM) circumstance which is also part of our Standard Terms and Conditions.
If you have been banned from travelling for any of the following reasons, we will consider a refund for bookings with a check-in date between 15 March 2020 up to and including 14 April 2020, on a case by case basis but we ask that you consider accepting a credit note rather than requesting a refund as this will enable us to continue to provide financial support to our staff during and after these uncertain times pass:
- have been to an area affected by Coronavirus
- have been banned from entering the country/area
- face suspension of on-arrival visas
In light of this situation and in an attempt to offer flexibility and understanding to our guests, we note that we can offer some flexibility with the Cancellation Policy, however at this stage we are not offering refunds but rather a credit for use at Little Palms which can be used for future stays with us in the next 12 months (from the date of cancellation).
Please note that the above amended policies apply only to cancellations made after the introduction of the relevant travel restrictions and during the dates mentioned above.