Updated Booking Process

1. Make a booking

Please familiarise yourself with the terms and conditions here within.
All correspondence and instructions will be emailed to the email address that you provide. It is important that you monitor this address regularly, as we will be using it to update you on your booking.

2. Complete your declaration form

This form is emailed to you after you make your booking.

All guests are required to complete a COVID-19 Declaration form. This will remain a mandatory requirement before checking in, until this notice has changed.

3. Contact free check-in

After completing your declaration form, you will be emailed detailed instructions containing the location of your cabin and details about your stay.
This way you can check straight in to your cabin and enjoy your stay!

Terms and Conditions

Please read prior to booking

 

Please read the below carefully.  Upon booking or payment of deposit, you accept all terms and conditions on behalf of your party.  It is your responsibility to ensure that the details contained on your confirmation documents are correct and any errors or discrepancies are to be brought to our attention within 48 hours of receipt of your confirmation documents.

 

Updated 24/03/2020

 

COVID-19 CANCELLATION INFORMATION

 

For all bookings made on third party websites (eg Booking.com, AirBnB etc) please refer to their website for details and updates on the Cancellation Policy that relates to your booking.

 

Direct Bookings

 

All direct bookings fall under our standard CANCELLATION POLICY which is contained in our Standard Terms and Conditions.  The COVID-19 pandemic is categorised as a FORCE MAJEURE (FM) circumstance which is also part of our Standard Terms and Conditions.

 

In light of the current situation and in an attempt to offer flexibility and understanding to our guests, we note that we can offer some flexibility with the Cancellation Policy, however at this stage we are not offering refunds but rather a credit for use at Little Palms which can be used for future stays with us in the next 12 months (from the date of cancellation).

 

If you have been banned from travelling for any of the following reasons, we will consider a refund for bookings with a check-in date between 15 March 2020 up to and including 14 April 2020, on a case by case basis but we ask that you consider accepting a credit note rather than requesting a refund as this will enable us to continue to provide financial support to our staff during and after these uncertain times pass:

 

  • have been to an area affected by Coronavirus
  • have been banned from entering the country/area
  • face suspension of on-arrival visas

 

Please note that these policies apply only to cancellations made after the introduction of the relevant travel restrictions.

 

 

Standard Terms & Conditions

 

Check-in/Check-out

Check-in time is between 2.00pm-5pm.  Please note that late check-in may be pre-arranged but is subject to availability and is at the discretion of Management

Check-out time is 10am.

Bookings and Quotes

Bookings can be made online via littlepalms.com.au or by calling (02) 6585 5295.  Reservations are subject to availability and the pricing given at the time of booking.  Quoted prices are subject to change and are an estimate only until such time as a booking is made and deposit monies received.

Any request for specific cabin numbers will be noted and provided wherever possible, however we reserve the right to change and/or move any reservation to another cabin of equal size and accommodation or greater, should the need arise without notice to you.

Booking Deposit & Payment

A non-refundable deposit of 30% or 1 night stay (the greater of the two) is required to secure all bookings or if booked via a third party website full payment is required at the time of booking.  Little Palm Cabins accepts Visa & Mastercard.  We do not accept American Express or Diners Club Cards.  The balance of the full tariff is required 7 days prior to arrival.

Peak & Premium Period bookings require a non-refundable deposit of 50% of the total tariff, at the time of booking and the remainder of the payment is required 30 days prior to arrival.

Group Bookings (3 or more cabins) require a non-refundable 30% deposit at the time of booking with the balance charged 30 days prior to arrival.

The credit card supplied at the time of booking will be processed for the remaining balance payment.

Security Deposit

A valid credit card is required as security on all bookings and this card will be charged for any items that fall under “additional charges”

Rates

All rates quoted on our website are per room, per night and for the number of guests stated on the booking.  Minimum length of stay restrictions may apply during specific periods.  Additional Adults & Children are charged at $20.00 per guest per night.  Infants under the age of 2 stay free if they do not use the additional bedding.

Additional Charges

Management reserves the right to charge guests for the following, but not limited to: damage to property and equipment, breakages, lost keys, missing items, late departure, extra cleaning and unpaid expenses.  Any additional charges will be automatically deducted from the credit card provided at the time of booking or the card that is provided as security after attempting to contact the credit card holder at least once prior to any deduction.

Cost of Additional Charges

Items damaged or removed will be charged “at cost”.

Additional Cleaning Fees: $50.00 per hour

Unless prearranged with management- Late Checkout – $50.00 per hour

Traces of Smoking in room: $500.00 plus additional costs of cleaning soft furnishings may be added if deemed necessary by management.

Cancellation Policy

Bookings can be cancelled or modified up to 30 days before your arrival however if the booking is cancelled within the 30 day period, 100% of the tariff is payable.  100% of the tariff also applied to no-shows.

Modifications and Cancellations are not permitted to promotional specials and 100% cancellation fees apply.

1 modification per booking is allowed.

Smoking

In the health interests of staff and other guests, smoking is strictly prohibited on site.  If you wish to smoke, you must do so outside of the property.

Car Parking

Car parking is limited to 1 car per cabin and the park does not provide for visitor parking.  Not all guest carparks can accommodate large or oversized vehicles.  Please take note of carparking sizes prior to booking to ensure that your vehicle can fit in the allocated car park.  You may be required to park off site if your vehicle protrudes from the provided area.

Early Departure

No refunds will be given for early departure

Number of Guests

At no time during your stay is the number of guests to exceed the number booked, unless prior approval has been given by management.  The use of additional beds other than the number booked will incur an additional person tariff.  Additional Adults & Children are charged at $20.00 per guest per night.  Infants under the age of 2 stay free if they do not use the additional bedding.

Lost Keys

Unreturned keys will be charged to the credit card supplied .  A charge of $30.00 will apply if a keys is lost.

Behaviour & Noise

Guests are required to be considerate of our neighbours and other guests and keep noise and nuisance to a minimum.  Any anti-social behaviour will not be tolerated and may incur immediate eviction without refund.  Noise in the common areas is to cease by 10pm and any excessive noise after 10pm may result in eviction.  If a noise complaint is received, a first warning will be given but upon a second complaint, guests will be asked to leave without refund.

Guests are expected to share communal space and ensure any personal belongings are to be removed from the communal spaces, BBQ area and Kitchen in between use.

Breakages & Damage

Breakage and/or damage of furniture or furnishings must be reported to management immediately and management reserves the right to charge the guests credit card for any damage caused by a guest and/or a guests visitor.  Furniture, fixtures and fittings are not to be altered or moved between cabins.  Any moved items may be regarded as missing and additional charges may be incurred if all items are not in their original location.

Liability & Insurance

You acknowledge that we are not responsible for nor do we provide cover for your personal belongings and we take no responsibility for any loss or damage to any personal property left on the premises and you agree that you will make no claim against us for any damage or loss to your personal property irrespective of how or where the loss or damage occurred.

We strongly recommend you purchase comprehensive travel insurance and suggest you consider including items, but not limited to, loss of money or property, damage, medical expenses and reimbursement of monies paid if travel is cancelled.

No Tenancy

You agree that irrespective of the length of your stay, no tenancy is created, nor any rights under the Landlord/Tenant Laws apply to your stay.

Force Majeure

You acknowledge that Little Palm Cabins will not be in breach or in any way liable to any party if it is prevented by complying with this agreement by reason of Act of God, act of Public enemy, Act of terrorism, war, earthquake, riot, explosion, compliance with any law or government restraint order, rule regulations, strike, lock out or other cause not reasonably within the control of Little Palm Cabins. and you agree not to make any claim in relation to same.

Privacy Policy

Little Palm Cabins is subject to the Privacy Principles of the Privacy Act 1988.  Please refer to our Privacy Policy below for full details of how your information is used.

Governing Law

The Law of New South Wales governs your use and occupation of the property during your reservation and you agree to submit to the exclusive jurisdiction of the Courts of New South Wales.

Breach and Agreement

You agree that should you or any of your guests breach the terms and conditions:

-you will pay the total loss and damage suffered by us, as a result of such breach;

-you hereby authorise us to debit your credit card or apply your deposit monies against any loss or damage or additional charges;

-you acknowledge that we may evict you and/or your guests without notice.

Payment of Deposit or Full Payment constitutes acceptance of these terms and conditions and the terms and conditions are subject to change without notice.

Privacy Policy

1. We respect your privacy

1.1. Little Palm Cabins respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. Little Palm Cabins will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1. Little Palm Cabins collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1. Little Palm Cabins may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2. Little Palm Cabins may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Little Palm Cabins, www.littlepalms.com.au, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

6.1. Little Palm Cabins is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at bookings@ittlepalms.com.au.

7.2. We reserve the right to refuse to provide you with information that we hold about 28th July 2019 you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 1621 Ocean Drive, Lake Cathie, New South Wales, 2445. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

10.1. When you visit our website

When you come to our website (www.littlepalms.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

10.3. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Little Palm Cabins is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

 

COVID Updates

We will post any updates on our latest COVID Requirements

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